TSB boss slammed over IT outage communication

10 Juin, 2018, 03:45 | Auteur: Auguste Feret
  • TSB online problems

"The current communications were perceived as poor, and could reduce trust in TSB and in the banking sector as a whole".

Paul Pester's future as chief executive of TSB was in doubt yesterday after he was accused by Andrew Bailey, head of the Financial Conduct Authority, of giving an inaccurate picture to parliament about the bank's IT problems.

Board members at TSB have been told by MPs to urgently consider sacking chief executive Paul Pester over major IT problems at the bank.

During a planned upgrade to TSB's systems in April, there were widespread reports of internet and mobile banking being down after the scheduled downtime came to an end.

Ahead of the hearing, Mrs Morgan said she was "deeply concerned" about TSB's communication around the problems. Nearly 2 million people - more than a third of TSB's 5.2 million customers - experienced problems when making mobile and online payments as the result of a software failure, and the problems have not been entirely resolved.

Andrew Bailey, chief executive of the FCA, said that TSB senior managers had responsibility for the situation, even if they did not manage the introduction of the new technology.

Nicky Morgan, chair of the Treasury Committee, enquired about the extent of the failure and how TSB intends to compensate customers who have suffered a breach of potentially highly-sensitive personal data.

"In this regard, the tone has been set from the top, by your chief executive".

Afghan Taliban announces Eid ceasefire for first time
The militants said foreign forces would be excluded from the ceasefire and that operations against them would continue. The Taliban also asked their fighters to make arrangements for families of prisoners to visit them over Eid.

Morgan Sanson est courtisé — Rumeur
Car si nous en sommes actuellement au stade des intérêts, des offres devraient arriver cet été à Marseille. Enfin, son représentant nous précise: " En Italie, je pense qu'on aura une ou deux surprises ".

Un communiqué majeur tombe pour Fekir (officiel) — Mercato / OL
Il ne le gardera pas Fékir veut partir et l'OL serait fou de refuser des offres incroyables pour le retenir contre son gré. Après la visite médicale de l'attaquant international, Liverpool a interrompu samedi le processus d'achat pour renégocier.

Mr Pester apologised repeatedly as he appeared before the committee after a hard first hearing on May 2 during which chairwoman Nicky Morgan described his evidence as "the most staggering example of a chief executive who seems unwilling to realise the scale of the problem that is being faced".

He said: "TSB had made good progress in resolving the recent IT issues and that the banks is now functioning at, or close to, normal for the majority of TSB customers".

"We recognise that we still have areas where we need to improve performance for our customers and we do not underestimate these remaining issues".

Richard Meddings, TSB chairman, said Mr Pester had the board's full support. As the FCA have themselves noted in their correspondence to the Committee: "'The FCA has no reason at this time to believe that TSB intentionally made misleading or incorrect statements to the Committee'".

"No opportunity was taken to correct this in subsequent written evidence of 11 May, despite this containing a section entitled "Fraud".

It raised concerns about the "openness and transparency" of Mr Pester's evidence.

The FCA is investigating the bank over its handling of the crisis.

Conseillé:

  • China's ZTE apologises, pledges reboot after USA  reprieve

    China's ZTE apologises, pledges reboot after USA reprieve

    However, senators of both parties in the United States were quick to express their displeasure at the terms of the new deal. The breach came to light and U.S. regulators cut off the firm from its United States parts suppliers.
    Justify's Triple Crown Hopes Come Down to the Start

    Justify's Triple Crown Hopes Come Down to the Start

    Triple Crown hopeful Justify is bathed by Carlos Martin after a workout at Belmont Park, Thursday, June 7, 2018, in Elmont, N.Y. Triple Crown hopeful Justify is led off the track after a workout at Belmont Park , Thursday, June 7, 2018, in Elmont, N.Y.

    Un album inédit pour septembre et un premier titre dévoilé — Prince

    Des enregistrements originaux jamais entendus, enregistrés sur cassette par la star, seule à son piano. Une interprétation du chant religieux Mary Don't You Weep sera aussi incluse sur l'oeuvre posthume.
  • Kanye West surprises fans with album listening party in Miami

    Kanye West surprises fans with album listening party in Miami

    It certainly set a mood when Kanye West chose the Diamond Cross Ranch in Jackson Hole, Wyoming as the scene for the launch party of his latest album, ye.
    Trump casts North Korea summit as 'one-time shot' for Kim Jong Un

    Trump casts North Korea summit as 'one-time shot' for Kim Jong Un

    Watch Susan Ormiston's interview with Nicholas Kristof about the U.S. "I will be flying to Singapore for the historical Summit". Isolated North Korea has long craved global recognition and the prestige of being seen as a nuclear state.

    Dillian Whyte Faces Luis Ortiz On July 28th?

    It'll be an incredible fight. "I know it took a lot of hard work from my team to get this over the line". Love him or loath him, there's no denying that Eddie Hearn keeps on pulling out fight after fight.
  • UFC 225 Fight Preview | Rafael Dos Anjos vs Colby Covington

    UFC 225 Fight Preview | Rafael Dos Anjos vs Colby Covington

    Conor McGregor's UFC 224 stint did not push through after he was involved in a bus attack during UFC 223's media day in NY . That fight nearly certainly would have been against Rafael dos Anjos for the interim welterweight championship .
    G7: le président Macron arrive à Québec

    G7: le président Macron arrive à Québec

    Le premier ministre du Québec Philippe Couillard s'entretiendra également avec le président de la France Emmanuel Macron. Les ministres Sébastien Proulx et Christine St-Pierre étaient sur place pour les accueillir.
    Un Français se jette du toit d'une mosquée de la Mecque (vidéo)

    Un Français se jette du toit d'une mosquée de la Mecque (vidéo)

    Son corps a été acheminé à l'hôpital, selon des médias français. Il était 21h20 (20h20 en France) quand le drame est survenu. Il n'a malheureusement pas survécu à sa chute.
  • Jedi: Fallen Order - New Star Wars Game Coming from Respawn

    Jedi: Fallen Order - New Star Wars Game Coming from Respawn

    Zampella said that it would be during the "dark times" and that naturally, players will pick up a lightsaber during the game. Hopefully, Jedi Fallen Order will be a polished experience when it launches next year.
    Putnam: Background checks were done; my office didn't check them

    Putnam: Background checks were done; my office didn't check them

    Of those, Putnam's office conducted a further review on 365 applicants and then revoked 291 of their concealed carry permits. She then claimed that when she was entrusted with the database in 2013, she was only a mailroom employee.
    Liverpool : Salah en veut toujours à Ramos

    Liverpool : Salah en veut toujours à Ramos

    Pire même, sa blessure à l'épaule remet en cause sa participation à la Coupe du monde avec l'Egypte. Je ne voulais pas parler, parce que tout est amplifié.


Populaire

Un aigle de l'armée attaque une enfant de 5 ans — Pays basque
L'aigle a été attiré par un gilet autour de la taille de la fillette , qu'il a pris pour un drone . La victime a été soignée sur place par les militaires.

The Queen showing 'no obvious sign of treatment' following eye surgery
Over time these patches usually become bigger causing blurry, misty vision and eventually blindness, if left untreated. It is the most common operation performed in the United Kingdom , with a high success rate in improving eyesight.

Cristiano Ronaldo makes 'irreversible decision to leave Real Madrid'
Cristiano Ronaldo's future has once again made the headlines of Portuguese newspaper Record . As for Ronaldo, United are wary of being used by the player to get better terms at Real.

Woman sentenced to 18 years for kidnapping infant in 1998
Florida Circuit Judge Marianne Aho said there were "no winners and no losers" in this case before imposing the 18-year sentence. Authorities have arrested Gloria Williams , 51, in SC on charges of kidnapping and interference with custody, the sheriff said.

Donald Trump: Top economies should drop all tariffs
Trump himself told reporters on Saturday that the summit was not contentious and called his relationship with G7 allies a "10". State news agencies quoted Kremlin spokesman Dmitry Peskov as saying, "We are putting the emphasis on other formats".

Rockets' Paul recruiting LeBron to Houston
Houston's Mike D'Antoni, as innovative a coach as the N.B.A. has produced, was 24 minutes from his first trip to the N.B.A. Curry was the catalyst to the Warriors' third-quarter outburst in Game 7 with 14 of Golden State's 33 points.

Alvarez-Golovkin September rematch talks collapse over payout dispute, says report
Golovkin, a Southern California-based fighter who was born in Kazakhstan, has just the one contentious blemish on his record. He wants 50-50, and it's never going to happen. "So we are talking to Eddie Hearn about Jacobs", De La Hoya said.

Même Antoine Griezmann s'incline devant Aimé Jacquet avant France - États-Unis
En attendant d'affronter l'Australie le 16 juin, les Bleus vont effectuer les derniers réglages contre les Etats-Unis, à Lyon. Les Bleus n'avaient plus que cette rencontre pour engranger un maximum de confiance avant le grand début du Mondial.

Mamnoon Hussain, Xi discuss regional security, global issues in SCO summit
The President said Pakistan and Iran enjoy cordial fraternal relations and support each other on important matters. The two leaders also discussed matters pertaining to regional and global significance.

Coinbase says it's 'on track' to become a regulated securities firm
In late May, Coinbase acquired a trading platform called Paradex which lets users trade "hundreds of coins". All of them are registered with Finra .