Hackers access payment details of 5,900,000 Dixons Carphone customers

13 Juin, 2018, 13:40 | Auteur: Auguste Feret
  • Geldrop. The unprecedented global ransomware cyberattack has hit more than 200,000 victims in more than 150 countries Europol executiv

However the hackers were able to access the personal data records of 1.2 million customers, with details such as names, addresses and email addresses all leaked.

The company does not reveal when its systems were compromised; nor exactly when it discovered the intrusion; nor how long it took to launch an investigation - writing only that: "As part of a review of our systems and data, we have determined that there has been unauthorised access to certain data held by the company".

The consumer electronics retailer said it had detected an attempt to compromise the cards in a processing system at Currys PC World and Dixons Travel, but said there was no evidence of any fraud as a result of the incident.

Dixons Carphone chief executive Alex Baldock admitted the group had "fallen short" of its responsibility to protect customer data.

However, it said 105,000 non-EU issued payment cards which do not have chip and pin protection had been compromised. Three years ago a seemingly similar incident exposed the credit card details of 90,000 Dixons Carphone customers.

"We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously".

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'We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously.

Dixons Carphone said relevant card companies had been notified, but added that there was no evidence of fraud on the cards as a result of the incident. It also confirms it has informed the UK's data watchdog the ICO, financial conduct regulator the FCA, and the police. "As a multinational organisation, Dixons Carphone would have been well aware of the Target breach". We promptly launched an investigation, engaged leading cyber security experts and added extra security measures to our systems.

It comes after telecoms firm TalkTalk was hit by a major cyber attack in 2015.

Dixons Carphone's shares were down 5 percent at 0718 GMT.

Russ Mould, investment director at AJ Bell, said the cyber attack could undermine consumer confidence in the retailer.

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