CVS fires pharmacist who wouldn't fill transgender customer's prescription

22 Juillet, 2018, 07:53 | Auteur: Yves Courtet
  • Hilde Hall

An Arizona transgender woman has accused a CVS pharmacist of refusing to fill her hormone therapy prescriptions.

Hall said the prescription marked her first round of hormone therapy.

"Hilde was so excited when she got out of the doctor's office with those hormone therapy, and then to have to go and face that kind of discrimination from the pharmacist, was really devastating for her", said Steve Kilar with ACLU of Arizona.

Last month, Arizona's Family told the story of a Peoria woman whose pharmacist refused to fill a prescription to end her pregnancy after a doctor told her the fetus was no longer viable.

"I left the store feeling mortified", she wrote.

"He just kept asking, loudly, and in front of other CVS staff and customers, why I was given the prescriptions", Hall said in the blog post.

"Embarrassed and distressed, I almost started crying in the middle of the store".

"When I asked for my doctor's prescription note, the pharmacist refused to give it back, so I was not even able to take it to another pharmacy to have my prescription filled".

Hall said she was humiliated during the encounter, and believed that the pharmacist was trying to out her as a transgender woman.

"There's a good portion of people who still think like that or along the lines of, it's just not right in their eyes", she said.

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Transgender woman says CVS pharmacist refused to fill hormone therapy prescriptions
CVS said the employee was sacked , and added it had not responded to Hall's complaints because of "an unintentional oversight". Hall gave the prescriptions to the pharmacist, but he refused to "fill one of the prescriptions needed to affirm my identity".

The pharmacist allegedly refused to return the paper with the prescriptions.

Arizona is one of six states with "conscience clauses" to protect pharmacists who do not wish to fill prescriptions on moral or religious grounds, according to the National Women's Law Center.

Hall says the pharmacist did not give her a reason for the refusal and he refused to give her back the doctor's prescription note so she could have it filled at another pharmacy. The chain said the pharmacist's action "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

DeAngelis said the pharmacist was no longer employed at CVS, but he would not clarify whether the pharmacist was sacked after the company learned about Hall's encounter.

Hall said she reached out to the CVS corporate office multiple times, but no one ever addressed her concerns.

According to CVS, The pharmacist has since been fired.

He also apologized for the amount of time it took for CVS to respond to Hall's complaint.

A CVS spokesman said it requires pharmacists to notify the company in advance about any religious convictions they have that would interfere with their ability to perform their job, so management "can ensure there are other arrangements in place to ensure the patient's medication needs are promptly satisfied".

CVS said the employee was sacked, and added it had not responded to Hall's complaints because of "an unintentional oversight". "But many other transgender people are not as fortunate as I am".

Walgreens said it had apologized to Arteaga over how the situation was handled. Hall said a local Walgreens eventually filled the prescription.

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