TRAI fines Reliance Jio, Airtel, and others for not meeting service quality norms

11 Septembre, 2018, 13:54 | Auteur: Auguste Feret
  • Reliance Jio faces maximum penalty from TRAI for slipping on its new service quality benchmarks

The fines cover various parameters and service areas, and all the operators are in the process of making the payment, sources told PTI.

According to a PTI report, the regulatory body has slapped a fine of Rs 34 lakh on Mukesh Ambani-led Reliance Jio, which has stormed the Indian telecom industry by its disruptive data plans and feature phones since 2016.

An e-mail sent to Reliance Jio seeking its response on the penalty did not elicit a response.

To remind you, a year ago TRAI had devised new assessment methods for a better insight into dropped call rates and had asked players to abide by its new quality of service (QoS) benchmarks from October 1, 2017.

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The latest assessment reflects how the operators have fared between January and March 2018 on Trai's new QoS benchmarks.

Last month, the finalization of Vodafone India and Idea Cellular's merger gave rise to India's largest telecom operator - Vodafone Idea Limited. Sources claimed that its penalties related to parameters such as metering and billing [postpaid], accessibility of call centre and customer care and percentage of calls answered by operators within defined timeframe parameters.

Idea Cellular was fined about Rs 12.5 lakh, for issues like call drops, percentage of calls answered by operators within a set timeframe, and requests for closure of services complied within seven days.

Similarly, Vodafone India was fined with Rs 4 lakh for issues pertaining to metering and billing for prepaid customers, percentage of calls answered by the operators in a set time frame, and for the time taken by the company to comply with the request for termination of services. The regulator has been maintaining that it does not wish to name specific operators or the penalties slapped on them for not meeting the service quality criteria. As per the new quality of service benchmarks of Trai, now call drops are measured at mobile tower level instead of telecom circle level.

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