Wells Fargo extending Friday, Saturday hours this week after outage causes problems

10 Février, 2019, 11:17 | Auteur: Auguste Feret
  • Wells Fargo Says All Systems Are Restored For Banking Customers

Customers then began reporting they were not able to see their direct deposits in their accounts.

- Wells Fargo customers continued to experience problems Friday related to Thursday's system outage, ranging from wondering if their direct deposits went through on payday to having debit cards denied.

The company announced that nearly all services were restored as of Thursday evening and apologized for the inconvenience after outages that affected ATM, mobile and online banking platforms.

Wells Fargo said in Twitter post that it was "a contained issue affecting one of our facilities, and not due to any cybersecurity event". The transactions were processed normally, and customers can use their accounts with confidence. Customers spoke up on social media Friday, saying mobile banking either was unavailable or their paychecks had yet to show up.

Friday was day two of banking problems for customers, those who rely on mobile banking and ATMs were very concerned. "This issue has now been corrected, and all transactions are now visible". We know this has created difficulty for our customers, and we are sorry to have let you down.

Whitney Dawe uses the Wells Fargo app every day; he's been banking with them for almost eight years. Others griped about their cards being declined and being unable to pay bills online.

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The bank did scramble Friday morning to restore mortgage services, but that issue was also resolved.

The incident happened at a data center in Minnesota at around 5 a.m. CST and was under control starting at 9 a.m.

In response to the power shutdown, applications were systematically re-routed to backup data centers through Thursday.

In their latest statement to customers, Wells Fargo said any fees incurred because of these issues will be reversed.

San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years.

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