Location de portables : Free assigné en justice

14 Mars, 2019, 15:58 | Auteur: Auguste Feret
  • L'UFC-Que Choisir estime que l'opérateur a délibérément utilisé des conditions générales imprécises comme prétexte pour prélever des frais sanction

Free Mobile propose un service de location de smartphones et UFC-Que Choisir a justement décidé d'attaquer l'opérateur à ce sujet. La location de smartphone est en cause.

L'association de consommateurs dénonce les pratiques de Free en matière de location de téléphone. Mais l'opérateur mobile n'a pas cillé.

Facturer des frais en cas de non-restitution ou de dégradation d'un article loué n'est pas illégal, encore faut-il que le propriétaire du téléphone (en l'occurrence Free mobile) soit capable de prouver le préjudice qu'il subit et la responsabilité du locataire. Si Free Mobile est condamné, un montant d'indemnisation sera précisé et les clients s'estimant lésés pourront rejoindre l'action de groupe pour être indemnisés s'ils remplissent les conditions précisées par le juge. Sauf que l'opérateur aurait restreint l'indemnisation aux dossiers connus de l'association.

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L'UFC-Que Choisir épingle une nouvelle fois Free. Dans d'autres cas, Free Mobile indique avoir reçu des téléphones défectueux, justifiant ainsi avoir facturé les clients concernés.

Contacté par le site Univers Freebox, Free Mobile estime que "l'assignation de UFC est injustifiée " car " elle ne fait état que de 9 cas abonnés ".

L'opérateur critique surtout le fait que: "jamais avant cette assignation l'UFC n'a fait part de ces 9 cas d'abonnés à Free Mobile ". C'est pour cette raison qu'elle a assigné Free devant le tribunal de grande instance de Paris. Il aurait facturé en conséquence des frais des pénalités de non-restitution.

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