NAB gives in to customer demands and finally launches Apple Pay

23 Mai, 2019, 03:25 | Auteur: Auguste Feret
  • NAB gives in to customer demands and finally launches Apple Pay

"We've been hearing from customers that they want Apple Pay and it's great to be able to launch this service today", said Rachel Slade, Chief Customer Experience Officer at NAB. CBA capitulated in January this year, and in May extended its availability from consumer to business card holders.

Subsequently, Bendigo and Adelaide Bank quietly adopted Apple Pay.

NAB's move leaves Westpac as the only one of the big four banks not to sign up to Apple Pay.

Apple Watch users will need to enter the Watch app on their iPhone, Tap on the "Wallet & Apple Pay" option, and then tap the "Add Credit or Debit Card" option.

Apple Pay provides customers the option to pay with their iPhone, Apple Watch, iPad or Mac.

A number of smaller banks have offered the service for a little while, but CBA, NAB, and Westpac made a decision to negotiate with Apple as a group, which is why they've taken a while to get their shit together.

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"We're continuing to listen to customer feedback and take action to become the bank our customers want", Ms Slade said.

For more information about the service, visit the Apple website. Australian regulators sided with Apple, and turned down the banks' request to bargain collectively with Apple.

NAB had been part of a group, along with Commonwealth Bank and Westpac, that had attempted to force Apple to open up the iPhone's NFC capabilities to support other digital wallet systems, including those offered by the banks. Westpac customers are the only ones left without payment-enabled iPhones.

ANZ was the first Australian big bank to get on the bandwagon, stirring up outside customers who didn't have access to the feature.

It's no wonder the banks have given in to the customer's demands.

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