German auto rental firm cancels Tesla order after dispute over quality

18 Août, 2019, 01:42 | Auteur: Auguste Feret
  • Rental firm walks away from Tesla order after quality dispute

Tesla is counting on the Model 3 to help the company become profitable on a sustainable basis and transform it from a niche player to a heavyweight in the automobile industry.

It was huge news when German rental company Nextmove announced its intention to lease 100 Tesla Model 3 for its fleet, but as it turns out - the €5 million ($5.5 million) deal was canceled.

Tesla also is said to have tried to deliver cars that were already registered, which would have locked Nextmove out of Germany's EV incentive program.

It said it cancelled the order for the remaining 85 vehicles after failing to reach agreement with Tesla over how to fix quality problems including paint defects, faulty wiring, scratches on the dashboard and condensation in the headlights.

Tesla said any customer who is unhappy with their vehicle can return it for a full refund up to seven days after purchase.

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Tesla said it was in the process of resolving the issues and had provided replacement vehicles.

Aside from that, Tesla Inc., the Palo Alto, CA-based e-vehicle manufacturer had also added that the German auto rental service provider decided not to take delivery of the cars.

Nextmove said it had ordered the vehicles in 2018 but raised objections over quality and finish after taking delivery of the first 15 in the spring of this year.

Nextmove uses more than 300 electric cars, including 38 Model S and a dozen Model X. Company owners Stefan Moeller remains a fan of the Model 3, but not a fan of Tesla as an organization.

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