The telco said on Thursday all remaining games will be shown in conjunction with SBS, and all Australians could access Optus Sport free until August 31. The outrage even reached the offices of the Prime Minister, who demanded an explanation from the company.
SBS sold the rights for most World Cup matches to Optus Sport for a reported $8million - but many fans were unable to watch due to technical problems.
"We found that on Sunday night, the issue that we had was compounded by a failure in the critical part of our content-delivery network, and that made the experience for a large number of Australians worse than it was the previous night", Lew told ZDNet.
'That's why we have provided several ways to watch the matches, offered refunds and introduced a range of measures to address the technical issues experienced by some Optus Sport viewers.
The agreement was announced on Thursday.
SBS could not be more happy to receive the rights, continuing to refer to themselves as the "Spiritual home of the World Game" throughout their coverage of the tournament. SBS coverage will continue live from Red Square in Moscow from 5.30pm each match day with Craig Foster and Lucy Zelić offering their expert commentary, as well as commentary from English football commentator Martin Tyler.
Optus obtained the rights to 64 matches of the 2018 FIFA World Cup in May, with 39 of the matches meant to be exclusive to the telecommunications company.
SBS managing director Michael Ebeid welcomed the news saying they had already had eight million viewers tune into the group stages.
They have drawn twice in group stage games, and their last-16 match in the 1990 World Cup saw England win 1-0 after extra-time. No matter what I can say, actually getting the guys on the field is far more powerful than anything else.
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