Starbucks Barista Accused of Mocking Customer's Stutter Is Fired
08 Juillet, 2018, 03:58 | Auteur: Auguste Feret
According to Tan Lekwijit, his friend Sam had visited the store at 34th and Walnut Streets on June 27 where he was mocked for his stutter.
The coffee chain, which closed all US stores on May 29 for racial bias training after an employee called the police on two black men who were waiting for a friend and had them arrested, is in hot water once again after a Facebook post appeared to contain evidence of another employee mocking a customer with a stutter.
"I don't want to generalize one person's behavior", he told the Inquirer. Sam, who stutters, told the barista his name - an everyday experience already imbued with certain anxiety - the barista apparently responded, "Okay, S-S-S-Sam".
Tan Lekwijit posted Sunday on Facebook that his friend stuttered when giving his name, and that the barista made light of it verbally.
"He wrote an email to Starbucks Customer Service and got a pretty standardized email saying they were sorry that he 'felt disrespectful" for the way they wrote his name and offered him $5. "I am writing this not because I want to get anybody into trouble, but because I want to raise awareness among the employees".
"Clearly, Starbucks missed the point", Lekwijit wrote. Lekwijit included with his post a picture of the drink, which shows the misspelled name on the label.
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CBS News and NBC 10 Philadelphia both report the employee in question was sacked. Starbucks said on Thursday that was not the ideal response, and that it has since apologised to the person directly. "There are many people with speech disorders who are in a worse position than my friend's and struggle with self-esteem and self-confidence", he wrote on July 1.
While the coffee chain allegedly deleted Lekwijit's initial complaint on their Facebook page, the company replied in the comment section of his post.
"Getting this kind of treatment from service employees is unacceptable, whether it is intentional. We have zero tolerance for discrimination and are addressing this immediately".
Starbucks sparked fury in April after two African-American men were arrested for not buying drinks while they waited for a friend to arrive for a business meeting.
The company replied again the next day to say that the employee was sacked.
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