Norwegian Spirit returning passengers talk of 'disaster' cruise

11 Octobre, 2019, 18:35 | Auteur: Anatole Charbonneau
  • The ship docked at Belfast Harbour

"I do not know how numerous toilets on the ship failed, but when [I] got up and walked around the ship yesterday it smelled like sewage in public areas on the ship", one passenger wrote on Twitter.

In a letter to guests that was posted to Twitter by account NCLHELL, Norwegian Spirit said that "unsafe docking conditions including gusty winds" had forced the October 7 call to Greenock, Scotland, to be canceled.

A Norwegian Cruise Line spokesperson said: "Unfortunately, Norwegian Spirit's itinerary was impacted by weather conditions".

But high winds prevented the ship from docking in Le Havre or Amsterdam, according to The Sun.

"There was just an outrage, a roar, from all the people ready to get off the ship", said Katasha Jones, describing the moment passengers were told the ship couldn't stop at Greenock.

After being denied permission to dock in Greenock on Monday the ship changed course for Belfast.

"Then riots broke out on the ship".

American holidaymakers Cody McNutt and Katasha Jones were among the passengers who chose to leave the ship when it docked in Belfast before travelling to Dublin to get a flight home.

Other passengers described their experience on the luxury ship as "the worst trip of [their] lives". Some said the food was going bad and others said that numerous toilets had stopped flushing.

Debbie Fuller from Los Angeles told the Daily Mail, "We were promised such an incredible trip to all these wonderful places but it turned into the holiday from hell".

"That was the only reason we booked this trip", Jones said. "Give us an answer" that's really where all of the people on the ship were at, we just wanted answers.

"Instead of 3 ports in Norway, we were told once again that two ports in Iceland would be substituted". We have to go home.

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Debbie Fuller, from the USA, was also upset with the service and claimed some passengers were made to hand over their passports without being given a reason.

They posted several pictures from the vessel showing angry passengers and broken toilets.

The pair said they had spent $5,000 on their rooms aboard the ship but had made a decision to pay for new flights at a cost of $900 so they could leave the ship early. He said it "smelled like sewage in public areas on the ship".

"They were serving food and they hadn't set in an open port in five days I believe".

The cruise's route: Blue shows where it travelled, red is where it should have gone via Iceland and the green shows the stages left to complete. We were never scheduled to go there.

This resulted in three days at sea for the angry passengers, with many complaining they were served stale food in the ship's restaurants and the toilets started to overflow.

"We don't want to be on the ship!"

Around 2,000 travellers were on board the liner after paying around £5,300 per ticket for the trip.

Video posted social madia shows passengers protesting in the ship's grand atrium, chanting "shame on you" and "we want refunds" before demanding to be returned to London.

A spokesman said that the itinerary was changed because of "severe weather conditions" and that the company had offered its passengers 25 per cent off the cost of a future cruise.

The cruise line also claimed that eight of the nine ports of call would ultimately be visited, and that the company would appreciate passengers' "patience, cooperation and understanding" as "an act of God and can not be controlled, influenced or remediated by the cruise line".

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