Covid-19: L'ONEE adopte un dispositif en faveur de ses clients

L'Office National de l'Eau et de l'Électricité (ONEE) a annoncé un ensemble de mesures prenant effet à partir de ce mardi 24 mars pour faciliter son interaction avec ses clients et réduire au maximum leurs déplacements à ses agences locales. C'est la réponse de l'Office national de l'électricité et de l'eau potable (ONEE) aux rumeurs largement relayées aujourd'hui sur les réseaux sociaux concernant une prétendue suspension des factures jusqu'à nouvel ordre en raison de la propagation du coronavirus.

"Les interruptions planifiées pour entretien du réseau, durant cette période, seront limitées aux travaux de maintenance absolument essentiels". L'ONEE dit aussi privilégier les interactions à distance et invite ses clients à opter pour les services accessibles via son site web.

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L'Office rassure quant à la mobilisation générale de ses services d'intervention permanente, qui veilleront à ce que l'approvisionnement en eau potable et en électricité soit fait dans les meilleures conditions.

Même si les agences commerciales, points d'encaissement et points de recharge des compteurs d'électricité à prépaiement continueront à assurer les activités essentielles, l'accès simultané à ses lieux sera limité à 5 personnes au maximum.

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