User data of Google-backed hyperlocal delivery app compromised

13 Juillet, 2020, 11:40 | Auteur: Auguste Feret
  • The customer data of Google-backed hyperlocal delivery startup Dunzo was recently breached the company’s CTO and cofounder Mukund Jha has confirmed. The breached database included the customers’ phone numbers and email ids. Dunzo has assured that all

Dunzo, Google-backed delivery services startup said on Saturday that it had identified a data breach that had impacted one of its customer databases. While the company hasn't shared the extent of the attack, it has however confirmed that hackers got hold of a database that contained the phone numbers and email addresses of its users. However, it underlined that no payment information including credit card numbers was exposed due to the breach.

A spokesperson from Dunzo told a national publication that their investigation so far suggests that the servers of a third party they work with was being compromised, thus leading to bypassing their security measures and also a breach of their database. The company said it has notified customers of the breach via a personal email, and it has not recommended against changing passwords.

The startup didn't reveal details of the third-party service provider in question and when the breach had occurred.

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As the story breaks out, some users have been trying to login to their Dunzo account to change the mobile number, email addresses, and perhaps delete their account permanently from the system, but for some unknown reason account deletion is not working either. We've always taken safety very seriously and we're sorry that this happened. For those users, who missed out on the email communication from Dunzo and message wasn't delivered to your Inbox, information has been made publicly available by the company on its blog. Dunzo has said that it has launched an internal investigation into the same but hasn't yet disclosed details on how many users' data has been compromised. Listing the steps taken to contain the damage, he said that all database and data stores from network and access standpoint were promptly secured.

In a statement, Dunzo mentioned that after the attack, it had reviewed all third-party plugins and integrations. "Our team is doing everything we can to ensure we make this right", Jha said.

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